How can we help you?
We specialize in crafting custom-made doors tailored to your exact specifications, ensuring each detail is perfect with your written approval before production. Payment is required upon final approval, and any changes after that will incur a fee. Our handcrafted doors, built to order, have varying lead times—please contact us for current timelines. Shipped fully assembled and custom-crated, our doors come with calculated shipping costs, except for free personal delivery in Portland. Inspect your door immediately upon receipt and notify us within 5 business days of any damage. Professional installation is recommended due to the door's weight, and necessary hardware guidance and supply are provided. While we do not accept returns or exchanges for custom doors, cancellations within 24 hours are refunded in full. Our doors, warrantied against warping for 30 days for interior use, are made from character-filled recycled materials. This warranty excludes improper installation, normal wear, and damage post-installation. For any inquiries, feel free to contact us.
Yes, but any changes made after approval will incur a 20% change fee unless the change can be easily incorporated into the process.
Payment in full is required at the time of final approval.
Please call us at 503-810-5668 for information regarding our current lead times. All doors are handcrafted to individualized specifications.
All pieces are shipped fully assembled. We custom crate them and ship via UPS or standard freight depending on the weight. Shipping costs are calculated when your order is placed.
No, Portland-area orders are personally delivered free of charge.
Check immediately for any damage upon receipt. Notify us within 5 business days if there is any damage.
No, we do not accept returns or exchanges unless the piece is damaged during shipment. Notify us within 5 business days if your piece arrives damaged.
Yes, orders can be canceled within 24 hours of order confirmation and receipt of payment for a full refund.